Vodacoms Negligence customer inconvenianced

Utterly Disgusted: It seems that Vodacom is bent on only giving feedback and service delivery to specialized customers. It cannot take almost a week to decide. especially after receiving it twice for the same fault. This was the negligence of Vodacom when they repaired the cracked screen and should be held accountable for damaging the lifespan of my device, i pay for the service that i receive. yet i am being inconvenienced using different means to be contacted. i was left without a handset form the 03/10/2015 Received the handset back on the 14/10/2015 and the same problem persisted. Booked the phone in on Sunday the 18/10/2015, received feedback that the phone is in quality assessment it is now the 26th Of October, surely Vodacom cannot take so long to inform me whether they are going to replace y handset or not. I pay faithfully for the service and Vodacom should certainly deliver. This was one painful month and i hope Vodacom can change my mind about their service so that i can change from Complaint to Compliment...