VODACOM's NEGLEGENCE

A Sim Swap was **********ly done on my Vodacom number on the 21st April 2022 around 12h00 mid-day. I have been with Vodacom for 10 years and I have never experienced this kinda neglegence with any mobile networking company. How can a foreign national walk into a Vodacom outlet and be able to use his passport to do a Sim Swap of a number that doesn't belong to him. How do I know that it was a foreign national? it's because I personally called my number using someone else's phone and some of my contacts confirmed it. How did Vodacom verify the 5 numbers that were resently called or attached to my number? Did they verify my ID number and my residential address? No! I am just wondering of how many people have fallen into this mess due to VODACOM's NEGLEGENCE. My number is connected to lots of things. If this is how Vodacom operates in terms of Sim Swaps then I should walk away from them.

Dr. Alex B. Maseko