RJ
Rasigan J
1 reviews | Active since Sept 2012
29 Jun 2021, 11:01
Vodacoms mistakes are affecting my credit score. This is not fair!
Just received a call that my account is in arrears. I've already signed for a debit order to run when I took this stupid contract and there's funds available. If you guys have a technical issue with your system and the debit order doesn't run why is it affecting my credit score? You guys are giving me nothing but terrible service and it's affecting my life. I want this contract closed and I'll settle the outstanding balance. This is not fair!
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Replies (2)
Vodacom's replyOfficial
29 Jun 2021, 14:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jun 2021, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RJ
Rasigan J's updateReviewer Update
02 Jul 2021, 08:12VODACOM are you resolving this issue or ignoring it??? You guys messed up! You need to fix this with the credit bureau! You have made this my issue! I've never been in arrears in my life!! You guys are the absolute worst!!!
RJ
Rasigan J's update02 Jul 2021, 08:12
Reviewer Update
VODACOM are you resolving this issue or ignoring it??? You guys messed up! You need to fix this with the credit bureau! You have made this my issue! I've never been in arrears in my life!! You guys are the absolute worst!!!