Vodacom’s Management Structures Perpetuate Deficient Service & Refusal to keep Customers Connected

Vodacom home WiFi acknowledged by the CEO’s office via the Executive Client Liaison Officer that they apologize for having furnished me with a router that is faulty, which has resulted in on and off connectivity, slow internet connection, web pages take longer to load, videos buffer frequently, or downloads are unusually slow as per my numerous reports and communication of the issues mentioned above that my family experienced!

Subsequent to Executive Client Liaison Officer acknowledging that Vodacom will take full responsibility for the above and will resolve the matter, they leave my family and i with no alternative way of connecting until I request that they ensure we have connectivity. They oblige with no consideration of ensuring until we are connected for the complete period that they have caused us inconveniences and when the data I have requested is depleted and request that they top it up - they respond by saying they did us a once if favour and no more 😡

Service providers like Vodacom in South Africa believe they are going paying customers like myself a favor, when I demand answers then they ignore the matter in question and ignore completely my further clarity seeking queries and request assistance !!!

The revenue that they generate according to their understanding is due to doing us customers favors and not because customers’ every penny we pay for service and products which we expect to be on par with all the promises they make to us, etc. ?????