MS
Morne S

1 reviews | Active since Aug 2024

12 May 2025, 15:00

VODACOM's MAILBOX IS FULL

One star for this matter. Otherwise, 4 to 5 stars. Why is the biggest cellphone company in the country, Vodacom's mailbox full? "*** The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly" I was assured the system is NOT down, as 082135 said on Friday 9 May2025 at the end of an hour call. This is unacceptable. The call centre refused to give me alternative email addresses or phone numbers. It is impossible to reach management or to escalate the matter. Sies! I sent my letter to '***' today 12 May 2025 in the hope of getting service.

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Replies (1)
Vodacom
Vodacom's reply13 May 2025, 08:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team