VODACOM'S LOUSY TECHNICAL DEPARTMENT/SERVICE RECEIVED

Vodacom technical service is **********. On or about 17 January Vodacom blocked me from making WhatsApp calls using my mobile data. It will only allow me to make WhatsApp calls using wifi. I went to my service provider (who were fantastic) and they tried to fix it and then logged the problem with Vodacom. They then escalated it due to no response from Vodacom. Over two weeks later Vodacom deigned to respond to the escalations. They would send me various sms messages saying they had done this and had done that and I must do this (which I did with no success on solving my problem) and then closed the various references without giving me a choice to respond saying whether problem solved (or in this case, still not solved). To this day I still cannot make WhatsApp calls using mobile data - it keeps saying my cellular network prevents WhatsApp calls - connect to wifi and try again. My other friends who are on Vodacom have no problems using mobile data for WhatsApp calls.