Vodacom's Lip Service

I published a review last week about poor cell phone signal in my neighbourhood after trying to get Vodacom to attend to this for the last 3 months. I received a call the next day, & was advised it had been sent to the signals department.

I then received a call from the signals department to say they are busy planning to put in new towers, upgrade infrastructure etc etc, but this does not help my issue right now. I manage a business that requires customers to be able to call in regularly, & cannot wait for Vodacom to decide when to conduct these upgrades, which could be months or even years.

I do not understand why this has still been ongoing for over 3 months with no resolution, & keep having my ticket references closed, & the only way to reopen a ticket is to have to call 135 & repeat the entire procedure again & again.