MC
Marco C

1 reviews | Active since Dec 2023

11 Dec 2023, 11:47

Vodacoms Lifetime Boycotter

I had a A53 contract taken out with Vodacom and at the time of opening this contract I didnt do a number swop.

Not knowing, that I would never be allowed to do a number swop after this moment of signing the contract.

I enquiried about this swop numerous of times always to told "its too late".

So I spend just over R500.00 monthly on a contract which I have not once made use of this.

I also spend an extra R10.00 per month to see who is calling this sim, which Tobi easily activated but wont deactivate.

Navigating the phone app is a testament to the service provider; filled with promotions and nothing user friendly to assist you.

I can't wait for this contract to end.

0
Replies (2)
Vodacom
Vodacom's reply11 Dec 2023, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Dec 2023, 11:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have assisted with the de-activation for CLIP service and advised accordingly with regards to other concerns.  Regards,  Consumer Website Team

Best regards,