Vodacom's level of incompetence

On the 13th of may I phone customer care to cancel my router contract which ends this month. I spoke with Mpho who upon hearing my request agreed to cancel the contract and then offered me another better option. She offered a 30 gigabytes contract for two years at a price of R349. Her reasons for this offer was that because I've been with vodacom since 2006 and have been a loyal customer. I took the deal and it was to be delivered to me within 3 to 5 business days. Till today I have not received the package.

I then called customer care to make a follow up and they told me that there's no record of cancellation and that no new package was ordered on my behalf. I asked to speak with Mpho and they gave me the number ********** to call and ask for her. I called without any sucess of getting hold of her since they've been directing me from department to department. On the 22th of May I ended up speaking with Lebogang who phoned me and offered a 20gigs for 280 per month then I asked about the 30gigs deal that I took and he said 30gigs is offered at a price of R450 which is R100 more than what I was offered on the 13th. He's reasons are it was on special on the 13th but I was given the deal on basis of that I'm a loyal customer and have been with vodacom for a long time. These reasons have not changed. I then asked to speak to Lebogang' s supervisor or Mpho to try and resolve this matter. Lebohang said he got hold of Mpho and Mpho agreed to call me from her workstation which she did not, now I'm nowhere into solving this matter. I'm very disappointed with the service I'm getting from Vodacom, their level of incompetence is beyond me.

Patrick