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Prishen M

1 reviews | Active since May 2014

01 Apr 2018, 10:56

Vodacoms lack of transparency - ********* promotions.

The prepaid promotion "Chat for thirty" clearly indicates that one can call any number be it cellphone or landline. What Vodacom fails to state that it excludes 087 numbers, please note that some businesses change their landline to 087 numbers. Due to your failure to be transparent, you are charging consumers on a promotion which does not clearly stipulate on the *100# promotion the exclusions. You have wasted peoples air time as the chat for thirty excludes 087 numbers.

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2018, 11:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team