Vodacom's lack of service during loadshedding!

Hi there,

I don't need to ask why I have no service during loadshedding 'cos I was told way back in December of last year that your batteries are faulty as a result of the loadshedding. So what are you doing about it? It's now February & still you have a situation where myself & millions of other customers are paying you for a service which you can't provide. I have an elderly mother who may need to call me in an emergency & can't do that due to your company's inability to fulfill its side of the contract. How is that even right that you're quite happy to take millions of Rands from customers & not provide the very service you're charging us for? This is just totally unacceptable & it's time something is done about it. Tonight I checked the time on my phone & my service died within 3 minutes of the loadshedding starting. I have a feeling that after about 15 years of being a Vodacom customer, the time has come to move on.