VP
Vyasan P
1 reviews | Active since Sept 2015
05 May 2022, 15:21
Vodacom's lack of service
As I am not in South Africa, I cannot call the call center. So I had emailed the customer care about cancelling my contract. It has been 14 days since that email and I am yet to get a response even after reminding them when it was 8 days without a response.
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Vodacom's replyOfficial
06 May 2022, 07:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 May 2022, 07:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team