VODACOMS LACK OF SERVICE

I went for an upgrade at Vodacom Canal Walk, where the sales person that day were sitting and chatting with another person. When we asked about two phones he said its basically the same the one is just slightly cheaper than the other. He didn't bother to explain to us the EXACT specs as I had no clue, I assumed the phones were the same like he said. If we didn't asked questions he didn't bother to help, he just wanted to make another sale. I obviously chose the cheaper phone (Huawei P smart 2021) which is still a good phone , but when I arrived home, during the installation apps weren't working, WhatsApp didn't want to install, and then I saw that the front camera is 8mp and the rear camera 48mp, the other option phone was the P40 lite 5G which has a 16mp, and 68mp camera (which I would've loved to have, because it's ideal for my JOB). We have received incorrect info about the phone and when I took the phone back to Vodacom within my 7 day period, they've just said they cannot do anything, they'll have to send the phone in as an OBF, but unfortunately there's nothing they can do. After several complaints and fights, sending the phone away, came back, sorry nothing can be done.

I AM PAYING now for a phone that I don't even want, a phone that was given via wrong information, I was not informed of the specs, should I known I would'vechosen the other one, seeing that it's my right to pay for what I actually want, they are just throwing their hands up in the air, doesn't care about their customers needs, just wanted to make another sale. Its been almost a month and no one has came to me to get this sorted, or to exchange the phone. I've been on the phone via email and telephone with Vodacom to get this sorted and it's just absolutely pathetic the service we've got and STILL WAITING to get help. I am not willing to pay for something where I haven't received the right information about a product.

I wanted to cancel my contract, but oh wow how impossible that is with Vodacom. I am truly disgusted and I've been a loyal customer since forever!!!