Vodacom's lack of professionalism

Vodacom Fibre - I have gone a whole week without internet connection, I've called a number of times to report this and was told that it would be sorted. Yesterday, I received a text message from Vodacom advising that Vodacom Fibre link has been restored, but till now I still dont have connection! Calling in doesnt seem to work, all I get is an SR number when I call back they have closed it off without saying anything to me then a new SR number is given and I'm told to WAIT again. The las SR number that was provided to me is SR ***. Please understand that I work from home, I have had to spend more money on data the whole week because of Vodacom's lack of professionalism. Kindly also advise how I will be compensated for the time which I have been without connection.