Vodacom's lack of interest in customer queries

It has become clear to me that Vodacom is not interested in my interests as a customer. When I was ****med and got my number and funds ****** from me, Vodacom staff members assisted in a casual manner, not helping much. When I called reporting an error message I keep getting, I was told the technical team will handle it, and contact me. I got SMS', I was not contacted called by the technical team so I could explain the problem to them, and the matter was not resolved. Today, I need alot of data which I have been trying to purchase from Vodaom. I got an error message, and was "assisted" by someone who was not interested in helping me any further with acquiring enough data for the day- but of cause there's only so much a customer constant can do when the technical team is not of much help. I don't even know weather Vodacom as a network provider is even interested in resolving any matters that don't involve them gaining additional profits from customers. I have been with Vodacom for about 10 years, and I don't like changing service providers. As much as Vodacom is helpful with certain services, and has a great network coverage; I am starting to wonder if that is worth the hassles I have been getting from Vodacom and its technical team. What is worse is that the staff doesn't even seem concerned. My personal experience with Vodacom is becoming unbearable.