Vodacom’s lack of ethics is repulsive

I have been on a dispute case with Vodacom since 24 August 2022. I was just sitting minding my own business when their agent called me to tell me i am paying more than i should for my contract because most of my bundles were depleting. I explained how i cared more about the phone. He told me options that could reduce the R619 that i pay for my IPhone 13 device. This amount is excluding insurance since I decided to use an external insurance instead. The conclusion was that my package will be converted to airtime and i will pay R45 less. I agreed with excitement and was actually happier.

A week later the airtime was in and the bill was R830😭. I was so mad but decided to call quickly to rectify this before it gets worse. I called another agent gave me reference number for changing my package back to the original amount. It’s - almost 2months later and that ticket has not been closed. I got a bill for yet another R830 following the R830 debit. I reversed that debit and they gladly(pretty sure) fined me. On top of my package case i laid a complaint on that agent who **** to me. That’s another ticket that’s unresolved.

I called a few days ago and another **** was “assisting me”. I told her what happened and she claimed she escalated my case to her supervisor. And she later called to say the supervisor is crediting the additional amount and my package will go back to the initial one. I still have a large bill with fines on top. I told them I won’t pay the amount until my wishes were granted.

So I’m writing this message while my phone hasn’t been deactivated or something. Vodacom is a business exploiting us. That i under But to train your agents to not have ethics/morals is just the worst. I have been using vodacom prepaid since i was a teenager and I’m 28 now. They just lost all my trust i had in them.