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Sam S

1 reviews | Active since Aug 2023

02 Aug 2023, 12:33

Vodacom’s lack of customer service!

My Vodacom internet line has been down since Friday 28th July 2023. I have called them everyday since that problem started,only promises nothing else.All their communication lines are useless. I also logged a service request on their app without success. The App now doesn’t have that request while the problem still exists.People should think again about using this service provider.They don’t care ,pathetic to say the least.😡

0
Replies (3)
Vodacom
Vodacom's reply02 Aug 2023, 13:42
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SS
Sam S's update02 Aug 2023, 16:14
Reviewer Update
This is the reply's I have been getting. I don’t really understand how can it takes 5 days to solve internet connectivity, when it’s not even a new connection. I have tried twitter because of not getting any feedback, it’s not helping neither!
SS
Sam S's update03 Aug 2023, 17:43
Reviewer Update
The promises keep coming without any feedback ,that’s Vodacom for you 😡