EF
Erica F

1 reviews | Active since Apr 2017

05 Mar 2018, 06:08

Vodacom's lack of customer service

Once again Vodacom's customer service is severely lacking. Only Vodacom will take money from your account and still cut your phone off.

Ensure this is remedy ASAP since you have already been paid for a service that I have not yet received. The number in question is ********** 669 and you debited money from the account for this contract on the 01/03, it is already 05 March.

0
Replies (2)
Vodacom
Vodacom's reply05 Mar 2018, 06:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Mar 2018, 10:06
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic