Vodacom's Lack of Customer Care: The Saga Continues!

Item: Vodacom
Rating: 1
Author: Tania C

The saga with Vodacom (lack of) Customer Care continues...After my first review I received a call from a person at Vodacom on 23 June, promising me feedback within 24 hours. This feedback was supposed to include an itemised bill. I received a private reply from Vodacom on 25 June to which I rep**** again, and to this day I haven't received feedback or the itemised bill. I want to give notice for the last active Vodacom contract I have, but I have no idea what the outstanding amount is, if any, since I Vodacom promises but does not deliver. Can anyone help?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Jul 2021, 11:42

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Jul 2021, 11:42

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Tania C's updateReviewer Update

27 Jul 2021, 11:30

Thank you for the feedback - I appreciate it.
Kind regards
Tania Cleary

Tania C's update27 Jul 2021, 11:30

Reviewer Update

Thank you for the feedback - I appreciate it.
Kind regards
Tania Cleary