VODACOM'S (LACK OF) CONNECTIVITY

I bought an internet Sim at vodacom, albeit I ordered one with a router, the day my papers were finalised the routers were finished. I took the SIM card option, I have had additional charges on the account which I didn't authorise and also overcharged then charged a penalty on incorrect amounts.

I queried same with Vodacom and they said they would fix same, I received no feedback.

My connection was cut off and I had to call them for 15 minutes to reconnect me. I was finally connected and spoke to a helpful lady who stated that she will escalate my queries, to date I have not heard anything from them.

I have had no connection for a few days now after they "fixed" it.

this is so tiring.