YI
Yunes I

1 reviews | Active since May 2016

22 Aug 2017, 15:38

Vodacom's is a band of *******

WASP services contacted through Vodacom have added content services to my account without permission, then my account goes into arrears because of this and I am charged a re connection fee for something that is not of my doing. Have been promised a refund by the WASP service but that never happened.

0
Replies (3)
Vodacom
Vodacom's reply22 Aug 2017, 15:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Aug 2017, 10:25
Official

Dear Client

The matter will be escalated to the WASP Association for further review and comment.

Kind regards

RJ

Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Aug 2017, 11:29
Official

Dear Client

We responded to you via email and provided you with resolution.

Kind regards

RJ

Vodacom Consumer Website Team