Vodacom's internet unavailability and it's incompetence

I'm a Vodacom user, I have an internet issue regarding one of my Vodacom phone numbers, I can't access the internet. I go to their bot, Tobi, for help. At first Tobi was fine, then when it was the time for it to pass me to an agent, Vodacom agent, it refuses instead it went on "yes or no" loop, after I constantly pressed "yes" it refused to help me. I then email Vodacom customer service, still they are ***********, I didn't receive any help about my internet issues.