Vodacom's Ineptitude and pathetic service

On 29/10/2020 I received a call from Marlin in response to my complaint. He organised for the After sales team to negotiate a contract with me for a Wifi router + data etc. The Huawei was out of stock so they sent me a ZTE router which I received yesterday. Problem is the router came without a Simcard which, according to Angeline whom I 've just had to call at Customer services (ANOTHER call to Vodacom)is supposed to have had a new Simcard in the box. The Simcard in the Vodacom USB modem I've been using does not fit the router. So ONCE AGAIN Vodacom messed up. Angeline tells me I must go to a Vodashop for them to trim the Simcard. HOW PATHETIC. As I have explained a hundred times to Vodacom I had TB a few years ago and am 74 making me very vulnerable to COVID-19. I am NOT going to a Vodashop. Vodacom can come and take away the router I received without a Simcard and send me one WITH a Simcard. Vodacom's mistake therefore Vodacom must fix it. Am I now going to have to have another 6 weeks of stress from Vodacom getting this latest issue rectified. And so it goes on. Why can Vodacom never get their act together and STOP shunting their clients around like pawns.