Vodacom's ineptitude!

After 10 emails, more than a dozen calls (including to team leaders), 40 days of waiting we still sit pending Vodacom's release of our Fibre Connection so we can sign up with an opposition Company. This follows 2 years of their inactivity on the same fibre connection! We have emails confirming that it has been released by Senior Vodacom Management. But Vo have been as yet unable to do the work because of Vodacom. Now we need to pay a disconnection fee we believe. But hey, we are still waiting for that as well.....