Vodacom’s inefficiency and my ongoing challenge to have my problem resolved

I received a call from a consultant in their social media team in response to my previous review on Hellopeter. The consultant explained to me that my request cannot be done, that my initial order has been cancelled and that I would have to go through the entire process again. This was after I had explained to him that I am deeply dissatisfied with Vodacom and I had no desire or confidence that Vodacom would get it right this time seeing that they failed to do so before. After expressing my unhappiness and asking them to be more flexible I finally agreed to restarting the process and requested for a call back and stressed that I do not wish to be transferred from pillar to post again. Still waiting for a call back.