Vodacom's inefficiency AGAIN

In response to my previous complaint a Mr Mahal contacted me on 11/11/2020. He was going to arrange for Vodacom to send me a Simcard which was missing with my new Vodacom router. That Simcard arrived today and I contacted Vodacom for them to do a simswop from my old Vodacom USB modem which is too big for the router. The lady who did the laborious simswop over the phone told me not to insert the new simcard for at least 3 hours. Believe it or, useless Vodacom sent me a simcard which does NOT fit the router, in fact it is exactly the same size as my old one. So now I STILL have a router which I cannot use and a simswop has been done. WHEN is Vodacom going to get its act together and stop being so useless and inefficient and start valuing your supposed to be valuable customers ????????????????????