Vodacom's *********** staff and not to mention the inadequate service

I understand the difficulty to work during these uncertain times and I have tried my utmost best to be patient and understanding. Vodacom just does not come to the party. I app**** for Fibre on the 16th of May. After numerous follow ups my installation was only done on the 10th of June. I called in to activate it on the 11th of June the lady had difficulty doing this and a technician was sent. The technician came and only my WIFI was working. I called in on the 12th for assistance as i had no 5G network. Please bare in mind that calling into Vodacom takes time out of my working time and you stay on a call for over 30min with the issue still not resolved and my own airtime as i do not have a Vodacom number. I called back later that afternoon as i feel that it is UNFAIR that i will be billed for Fibre but i do not even have 5G connection to use. When i called i spoke to a guy by the name of ZOLANI VOKWANA, he promised to try and resolve my issue and also provide me with feedback later that day as he was working until 10 the evening. It is now a week later and i have still not received feedback and my 5G network is still not up and running. I called back on the 18th as i needed assistance the guy I spoke to said that my reference number for the call with ZOLANI VOKWANA does not exist and also confirmed that he will request for a call back and CC the line manager. It has been 24 hours and i have still not received a call back.