Vodacom's *********** fibre installation

I signed up for Vodacom fibre and the installation was performed on 19.02.2021. I checked with Vodacom when the line would be active and was advised that it would be in 48 hours. 48 hours later, I'm told that Vumatel has not confirmed the installation and that I need to confirm the router details to ensure that the configuration is done on the correct router. I have signed up for a service with Vodacom. The level of incompetence is alarming. Should Vodacom wish to resolve this issue, they may come and gather the necessary information to deliver the service I signed up for. Failing which, they may come and perform the deinstallation. I am totally livid that I am told another/additional 48 hours wait and this is totally unacceptable.