VODACOMS *********** CUSTOMER SERVICE. DO NOT GET CONTRACTS WITH THEM THEY SIMPLY CARE ABOUT THE SALE!!!

I took out a contract with Vodacom for a laptop in February. Upon receiving the laptop it was extremely slow to the point of being unresponsive. I made a request for the cancellation and they advised me that they would contact me to set up a collection date.

Vodacom has continuously billed me and have negatively affected my credit score as a result of incompetence and negligence by their call centre consultants as every time I call them they say that its being escalated to the back office team. Just last week they told me to wait 7 days for the escalation I call back and they say it hasn't been escalated furthermore they placed me on a 14 minute hold with no intention of coming back to me, further to this I have continuously tried to contact them to rectify this to no avail.

I requested the device to be collected and to date it has not been collected after numerous calls all I received is excuses about an escalation process,is this how a company like Vodacom treats it's clients just for a sale?

It's been over two months and there is still sign of this being resolved.

Please can this be rectified as this is absolutely ridiculous at how I can be billed and my credit score negatively affected as a result of this poor service. If this is not resolved immediately I will not take out any further contracts with Vodacom and I will request the assistance of the ombudsman and an attorney as this is blatantly ******* behaviour.