PS
Palesa S

1 reviews | Active since Apr 2017

14 Sept 2021, 01:48

Vodacom’s *********** Angents

I recently purchased a Sim only contract. I currently have 2 sim only contracts with Vodacom, which were bought months apart. When I ordered the second SIM card, I explicitly asked the online sales agent if I can get the same deal as the first sim only contract deal. I believe it’s 80GB anytime data and 30GB Night owl. I then received a quote on my email with the amount of data, I saw the amount was wrong and I then contacted Vodacom to clarify this. I was assured that the Quote was a mistake and that upon receiving and activating my SIM card, the data amount would be correct. However this was not the case, I only received 30GB Anytime, 30 GB Night and 10GB Free video data. I have spoken to multiple consultants and some were just rude to me. Some opened an escalation case only to NOT be called after 72 hours.

Working with Vodacom has honestly been so painful.

Can you please just resolve this issue. My sister uses that data in order to complete her Tertiary work.

0
Replies (1)
Vodacom
Vodacom's reply14 Sept 2021, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team