Vodacom’s incompetency and incorrect billing

I have been trying to cancel my Vodacom contract since May 2025. Despite this, my debit order was still processed, forcing me to spend more than an hour on the phone with a Vodacom consultant who assured me that my contract would be cancelled.

However, I once again received a statement and invoice, which reflected my account as being in arrears. I immediately made the payment to clear this. In August 2025, to my shock, I received a notification that an arrears account had been listed against my name with the credit bureau.

On a Sunday, I again spent over an hour with a consultant who confirmed that I needed to settle the account. She promised to call me back and redirect me to the correct department. She further advised that the final amount would be calculated at the end of the month. Unfortunately, I never received any follow-up call from Vodacom.

After two days, I called Vodacom again. Following the verification process, the consultant confirmed that my contract had in fact been cancelled and that I should not have been billed at all. She admitted that the charges were incorrect and requested that I contact the billing department. After another hour on the phone, the automated system informed me that the billing department could not assist with this matter.

Vodacom’s incompetence and incorrect billing have now resulted in me being unfairly listed as a bad payer on my ITC profile. This is unacceptable. I urgently request:

Immediate correction of my ITC/credit bureau status.

A corrected billing statement confirming the cancellation of my contract.

Due to this poor service and serious inconvenience, I will never use Vodacom again nor recommend it to anyone.