Vodacoms incompetency and ability to set up an email

I am extremely distraught at vodcoms incompetence and lack of ability to just help set up an email belonging to there domain . On the 17th March my s25 ultra became non responsive in its first year on contract with vodacom and all my info and emails were on that phone. I took my phone in centurion vodacom to book it in. I am now since 17th March using a spare phone and i cannot get my emails on the spare phone without a password. I have been calling customer care everyday until the 21st march to help me and they said they have reset the password and a link will be sent to my phone within 1 hour. Until yesterday the 21st march i am still waiting for that link to come through. I went in to the centurion store yesterday out of frustration for vodacoms incompetency to just help me set up an email on my phone, technician sent a request to the I.T department of which a technician calls me this morning and sends me a link. To my amu*****t the link does not work at all and i still cannot get my emails on my phone. I am so dissapponted as a company of this magnitude cannot send me a simple temporary password so i can get my emails on my phone. I rely on those emails for work but because vodacome has *********** employees working for them i am just unable to get my emails and my work done. I expect vodacom to get my emails setup on my phone as this is going to go even further should this message be ignored