Vodacom's incompetence will ruin your credit score!

So today I enquired about a home loan application, and they told me that I am high risk because of my Vodacom account.

This account was cancelled last year around September 2018, and after months of calling and going to Vodacom stores to prove that I had indeed cancelled, they closed it off around August 2019.

But guess what they didn't do? CLEAR MY NAME ON THE CREDIT BUREAU!!!

You people didn't do your job, but I'm the one with a bad credit score??

Clear my name immediately, please! I made all the necessary arrangements with Vodacom on time, so I shouldn't be penalised for your incompetence. I hope to hear from you tomorrow on how you will clear my name ASAP!