Vodacom's Incompetence is Unbelievable – Over a Month and Still No Action!

If I could give zero stars, I would.

I have been trying to cancel a Vodacom contract since 27 April — just two days after receiving the quote. Despite calling multiple times, being told it was “escalated,” and that the device would be collected, nothing has happened. The contract remains active and I am left stuck with a service I never wanted.

Here’s the level of dysfunction I’ve dealt with:

27 April: Called to cancel the contract.

29 April: Told I had to wait for the device to show as “delivered” before it could be cancelled.

Early May: Told the matter was “escalated” — no result.

Mid-May: Told the device return was logged and would be collected — never happened.

12 June: Told again the issue was escalated — still no outcome.

Vodacom has ignored my repeated, timely, and clear requests. I’ve spent hours on the phone only to be met with empty promises, delays, and complete inaction.

This is not just bad service — it’s blatant negligence. I am absolutely disgusted with the way this has been handled. Vodacom clearly does not value its customers or take accountability for its own processes.

Cancel this contract immediately. I am escalating this to formal consumer protection authorities and will continue to pursue this until it is resolved.