WB
Werner B
1 reviews | Active since Aug 2015
17 Jan 2026, 17:39
Vodacom’s Incompetence Is Costing Me Money
I’m writing to voice my extreme dissatisfaction with Vodacom’s handling of my recent contract upgrade. On Black Friday, I agreed to a new contract at a much lower rate, as confirmed by your consultant, who explicitly told me I’d receive a new SIM card before the contract change took effect.
That never happened. When I followed up, I got a completely different story—no SIM will be issued and my contract will automatically be updated - that never happened/
After agreeing they will review of the original call and get back to me, no one contacted me. I had to go public on HelloPeter to even get a response, and then I was told my entire upgrade on Black Friday was canceled without my consent. I absolutely did not request a cancellation of the upgrade. The consultant said ON 8 January she will investigate what happened and come back with a resolution , but to date i have not heard anything....
It's now been about 10 days and no one has had the decency to let me know what is going on or to fix the situation.
Meanwhile, I'm stuck paying a higher rate for a contract that should have been upgraded to a cheaper contract. I’m extremely unhappy as i know need to pay more due to Vodacoms mistake.
I need this to be resolved as soon as possible else i will be paying more money end of month again. I also want to be refunded for extra money paid..
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
18 Jan 2026, 07:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided.
Regards
Consumer Website Team
Vodacom's reply18 Jan 2026, 07:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided.
Regards
Consumer Website Team
WB
Werner B's updateReviewer Update
19 Jan 2026, 12:38Hi, Did you even read my message in detail? I say that contact was made but i am still waiting on feedback? I still dont know what is going on? Please read my message properly and provide an update. Stop waisting my time.
WB
Werner B's update19 Jan 2026, 12:38
Reviewer Update
Hi, Did you even read my message in detail? I say that contact was made but i am still waiting on feedback? I still dont know what is going on? Please read my message properly and provide an update. Stop waisting my time.
WB
Werner B's updateReviewer Update
19 Jan 2026, 17:29Dear Vodacom Customer Service,
I am writing to formally lodge a complaint regarding the handling of my contract upgrade for ***, which was initiated on November 27th. Despite assurances from your consultant that I would receive a new SIM card and that my contract would be adjusted accordingly, none of these promises have been honored.
To date, I have not received the SIM card as originally discussed. Instead, I was later told that the contract would simply upgrade automatically on January 1st, which is not what was agreed upon, yet even that did not happen. I requested that the call recordings of my initial conversation be reviewed to confirm these details. Despite multiple follow-ups over the past three weeks, I have received no satisfactory response or resolution.
Today i spend more than 40 mins with your consultants and was told my upgrthe was cancelld by Vodacom. I did not request this and this was also not communicated to me. Even after 40 mins the consutant could not resolve my issue. I am tired of dealing with you call centre which do not seem to be able to resolve the issue or to get back to me.
In the meantime, I am being charged a higher rate than what was agreed upon during the Black Friday deal. I tried to resolve the matter and I am tired of dealing with call centres. See even the following posts on HelloPeter with no results:
https://www.hellopeter.com/vodacom/reviews/charging-to-much-after-contract-renewel-***
https://www.hellopeter.com/vodacom/reviews/vodacoms-incompetence-is-costing-me-money-***
I insist that this issue must be resolved promptly and that my contract be adjusted to the terms initially agreed upon and that i be refunded for the months i paid to much. If I do not receive a satisfactory response, I will have no choice but to escalate this matter to ICASA, the regulatory body.
I trust this will not be necessary and that we can resolve this issue swiftly.
Today i spend more than 40 mins with your consultants and was told my upgrthe was cancelld by Vodacom. I did not request this and this was also not communicated to me. Even after 40 mins the consutant could not resolve my issue. I am tired of dealing with you call centre which do not seem to be able to resolve the issue or to get back to me.
In the meantime, I am being charged a higher rate than what was agreed upon during the Black Friday deal. I tried to resolve the matter and I am tired of dealing with call centres. See even the following posts on HelloPeter with no results:
https://www.hellopeter.com/vodacom/reviews/charging-to-much-after-contract-renewel-***
https://www.hellopeter.com/vodacom/reviews/vodacoms-incompetence-is-costing-me-money-***
I insist that this issue must be resolved promptly and that my contract be adjusted to the terms initially agreed upon and that i be refunded for the months i paid to much. If I do not receive a satisfactory response, I will have no choice but to escalate this matter to ICASA, the regulatory body.
I trust this will not be necessary and that we can resolve this issue swiftly.
Thank you for your immediate attention to this matter.
Sincerely,
Werner
Werner
WB
Werner B's update19 Jan 2026, 17:29
Reviewer Update
Dear Vodacom Customer Service,
I am writing to formally lodge a complaint regarding the handling of my contract upgrade for ***, which was initiated on November 27th. Despite assurances from your consultant that I would receive a new SIM card and that my contract would be adjusted accordingly, none of these promises have been honored.
To date, I have not received the SIM card as originally discussed. Instead, I was later told that the contract would simply upgrade automatically on January 1st, which is not what was agreed upon, yet even that did not happen. I requested that the call recordings of my initial conversation be reviewed to confirm these details. Despite multiple follow-ups over the past three weeks, I have received no satisfactory response or resolution.
Today i spend more than 40 mins with your consultants and was told my upgrthe was cancelld by Vodacom. I did not request this and this was also not communicated to me. Even after 40 mins the consutant could not resolve my issue. I am tired of dealing with you call centre which do not seem to be able to resolve the issue or to get back to me.
In the meantime, I am being charged a higher rate than what was agreed upon during the Black Friday deal. I tried to resolve the matter and I am tired of dealing with call centres. See even the following posts on HelloPeter with no results:
https://www.hellopeter.com/vodacom/reviews/charging-to-much-after-contract-renewel-***
https://www.hellopeter.com/vodacom/reviews/vodacoms-incompetence-is-costing-me-money-***
I insist that this issue must be resolved promptly and that my contract be adjusted to the terms initially agreed upon and that i be refunded for the months i paid to much. If I do not receive a satisfactory response, I will have no choice but to escalate this matter to ICASA, the regulatory body.
I trust this will not be necessary and that we can resolve this issue swiftly.
Today i spend more than 40 mins with your consultants and was told my upgrthe was cancelld by Vodacom. I did not request this and this was also not communicated to me. Even after 40 mins the consutant could not resolve my issue. I am tired of dealing with you call centre which do not seem to be able to resolve the issue or to get back to me.
In the meantime, I am being charged a higher rate than what was agreed upon during the Black Friday deal. I tried to resolve the matter and I am tired of dealing with call centres. See even the following posts on HelloPeter with no results:
https://www.hellopeter.com/vodacom/reviews/charging-to-much-after-contract-renewel-***
https://www.hellopeter.com/vodacom/reviews/vodacoms-incompetence-is-costing-me-money-***
I insist that this issue must be resolved promptly and that my contract be adjusted to the terms initially agreed upon and that i be refunded for the months i paid to much. If I do not receive a satisfactory response, I will have no choice but to escalate this matter to ICASA, the regulatory body.
I trust this will not be necessary and that we can resolve this issue swiftly.
Thank you for your immediate attention to this matter.
Sincerely,
Werner
Werner
WB
Werner B's updateReviewer Update
21 Jan 2026, 11:17Dear Vodacom,
This is now the 2nd time one of our consultants phone me from your HelloPeter team and say they will investigate the issue and phone be back, BUT nobody never phone back! If this is issue is not resolved in this week, I I will have no choice but to escalate this matter to ICASA, the regulatory body.
This is now the 2nd time one of our consultants phone me from your HelloPeter team and say they will investigate the issue and phone be back, BUT nobody never phone back! If this is issue is not resolved in this week, I I will have no choice but to escalate this matter to ICASA, the regulatory body.
WB
Werner B's update21 Jan 2026, 11:17
Reviewer Update
Dear Vodacom,
This is now the 2nd time one of our consultants phone me from your HelloPeter team and say they will investigate the issue and phone be back, BUT nobody never phone back! If this is issue is not resolved in this week, I I will have no choice but to escalate this matter to ICASA, the regulatory body.
This is now the 2nd time one of our consultants phone me from your HelloPeter team and say they will investigate the issue and phone be back, BUT nobody never phone back! If this is issue is not resolved in this week, I I will have no choice but to escalate this matter to ICASA, the regulatory body.