HE
Hajera E

1 reviews | Active since Nov 2021

17 Nov 2021, 13:19

Vodacoms incompetence!

Shocking aftersale service received!

Waiting over a month for an upgrade to be activated due no phone stock only for the handset to be delivered to the incorrect address.

Called to confirm the correct address and was told by the call agent that vodacom takes 48 WORKING HOURS emphasis on WORKING Hours, as the call Centre agent emphasized, to confirm my delivery address. I already waited a month and a half and now another 6 days to confirm their incompetence in getting the delivery address corrected. Welcome to Africa.

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2021, 14:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team