Vodacom's Incompetence at the Highest Level

Vodacom called me to offer me a fibre deal of which I accepted and they delivered my router. On Sunday (02.01.2022) I called them to assist with installation, and I explained to them that since we were using Mweb the fibre router was already installed and was working perfectly on 31.12.2021 and I had just installed the router that they provided.

I was advised that all that is required is for Vodacom to active the fibre on their side and this should all take 24-48 hrs but they will escalate my call to have my issue resolved.

Its been 5 days since then and I have no idea what is going on, I have been calling, emailing and even resorted to tweeting and for the life of me not a single person can inform what the issue is or how it will be resolved. All I am getting is we are working on it and will provide feedback but the provide **** all.