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avikar T

1 reviews | Active since Aug 2016

01 Dec 2016, 06:15

Vodacoms incompetence at its best

<p>For the third month now Vodacom has been giving me the run around and not delivering on its promises. I have upgraded my contract on the 1st of October 2016 and to date I have not received any of my new contract benefits. I was told by numerous consultants that this issue has been resolved but here I am on the 1st of December, experiencing the same problem. How is it possible that I have a new device and I have all the paperwork to show that I have done my part by actually going into a store to upgrade, yet my upgrade has not been generated on this system? is this just money-making tactic employed to cheat customers out of their upgrade fee? I am fed up with Vodacoms pathetic service!</p>

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Replies (3)
Vodacom
Vodacom's reply01 Dec 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

aT
avikar T's update02 Dec 2016, 12:24
Reviewer Update

I don't understand why I still have not been contacted about this problem. vodacom is really quick to phone and demand money when payments aren't made yet you cannot treat customer complaints with a sense of urgency. pathetic service!

Vodacom
Vodacom's reply04 Dec 2016, 13:25
Official

Dear Client

I apologise for the service received and have escalated this matter to the Regional Office for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team