Vodacom's incompetence and lack of sense of urgency.

My grandma ordered a phone on the 15th of January and it hasn't been delivered. All the agents kept saying it's going to be delivered in a week's time, which was nothing but lies. This is honestly unprofessional and inconsiderate especially to the older generation. Imagine an agent three times younger than my grandma lying to her face about delivery, ***********. I wanted to switch from my service provider to vodacom but clearly I'll be making a mistake.