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QUINTUS B
1 reviews | Active since Jun 2012
16 Sept 2019, 09:06
Vodacom's incompetence and i must just pay
I have a couple of contracts with Vodacom currently and some are coming to an end. As i know that contracts continue even after the original term, i called as well as used the online system to try and cancel the contract which ended at the end of August. I called again today and i was told that the contract will be cancelled at the end of September. This was not my request. I should have cancelled when the contract came to an end. The agent was helpful but didn't want to deal with the complaint which i understand, it's not for everyone. Can i please have someone competent deal with this issue and give me feedback why i need to paid for incompetence on Vodacom's side when they cannot cancel a contract when requested? Now i have to pay another month?
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Replies (5)
Vodacom's replyOfficial
16 Sept 2019, 09:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom's reply16 Sept 2019, 09:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
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QUINTUS B's updateReviewer Update
25 Sept 2019, 09:58Can I please have an update here as debits are soon to go off and as mentioned, I cannot be liable for incompetence that I have no control of.
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QUINTUS B's update25 Sept 2019, 09:58
Reviewer Update
Can I please have an update here as debits are soon to go off and as mentioned, I cannot be liable for incompetence that I have no control of.
Vodacom's replyOfficial
25 Sept 2019, 11:10Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Vodacom's reply25 Sept 2019, 11:10
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
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QUINTUS B's updateReviewer Update
25 Sept 2019, 11:21I do not have any missed calls, please advise how contact was attempted?
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QUINTUS B's update25 Sept 2019, 11:21
Reviewer Update
I do not have any missed calls, please advise how contact was attempted?
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QUINTUS B's updateReviewer Update
26 Sept 2019, 09:39I tried to call you yesterday. They couldn't open up my account or assist with my query about who tried to call me. I was told a team leader or manager would phone me back, no surprise that no-one called. I called again today, spoke to Ntabiseng which is customer service even though i called 082135 for cancellations. She put me through to cancellations, the call dropped after 11 and a half minutes. I called again and i'm currently still holding. I asked Nhlanhla to put me through to a team leader or manager. She asked what it was about, i said a dropped call and cancellation. She rep**** that she must put me through to the cancellations department. Passing the buck. Does no-one in Vodacom take ownership of what goes on in their business?
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QUINTUS B's update26 Sept 2019, 09:39
Reviewer Update
I tried to call you yesterday. They couldn't open up my account or assist with my query about who tried to call me. I was told a team leader or manager would phone me back, no surprise that no-one called. I called again today, spoke to Ntabiseng which is customer service even though i called 082135 for cancellations. She put me through to cancellations, the call dropped after 11 and a half minutes. I called again and i'm currently still holding. I asked Nhlanhla to put me through to a team leader or manager. She asked what it was about, i said a dropped call and cancellation. She rep**** that she must put me through to the cancellations department. Passing the buck. Does no-one in Vodacom take ownership of what goes on in their business?