MJvR
Madelein Janse van Rensburg
1 reviews | Active since May 2020
06 Sept 2024, 11:29
Vodacom's incompetence
And so after Vodacom's reply 2 Sept on my review, no one has contacted me yet, I only got an sms this morning saying my service ticket has been closed. THIS HAS NOT BEEN RESOLVED YET. I checked the phone and it is STILL not working. No calls (I keep checking), no mails, no messages nada.
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Vodacom's replyOfficial
06 Sept 2024, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Sept 2024, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MJvR
Madelein Janse van Rensburg's updateReviewer Update
06 Sept 2024, 13:03You just responded with the same message as the last complaint and it wasn't resolved. Are you going to get this sorted out now or what? How long do I have to wait before I can actually use my phone???
MJvR
Madelein Janse van Rensburg's update06 Sept 2024, 13:03
Reviewer Update
You just responded with the same message as the last complaint and it wasn't resolved. Are you going to get this sorted out now or what? How long do I have to wait before I can actually use my phone???