Vodacom's incompetence

I am very disappointed with the service of Vodacom. Today I was expecting to receive a call that will change my life however due to the inconpetence of Vodacom at its stuff, I was denied assistance. I cancelled my last contract on 31.10.2020 and guess what? They did not update my credit profile and it shows that I have defaulted on my account.

Because I am in desperation to get some assistance today I went to the store to get at least the settlement account. The store couldn't help me so they put me in a call with the customer care. The phone was answered by the most unprofessional lady ever. She didn't want to give me her name, she was very rude and didn't want to escalate my call. All she could do in my desperation was to send an email to the supervisor to call me back. It has been 6 hours already and I still have not received this call. I doubt I will even recieve the letter of cancellation because Vodacom doesn't care, they are very proud and they know there is nothing you can do because of thier ****py system and incompetence.

How do you expect me to wait 48 hours for something that could have been sorted out in 2018? 7 days to update the system. I doubt they will send me the settlement letter or even correct Experian because this is not the first time I have requested this.