CL
Carel L
1 reviews | Active since Mar 2011
24 May 2024, 11:34
Vodacom's Incompetence
Upgraded my phone and added a Samsung watch LTE with E-sim. Struggled from day 1 to get the phone and watch set up with the E-sim. 6 visits and numerous tickets logged with Vodacom - No E-sim connected. Various contradictory instructions and explanations and closing of tickets without it even being addressed and various phone calls waiting waiting waiting forever - Nothing. It seems Vodacom SA does not yet have the expertise in dealing with first world tech as they simply cannot sort this out. This has taken me a month now! Now Vodacom tech at head office says the watch is faulty and I must go and exchange and swap the watch at the store where upgraded. The store says no I cannot do that, it must be fixed, waiting time 4 weeks. DO NOT BUY YOUR WATCH AT VODACOM - They just cannot get it to work. 100% Incompetence
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
24 May 2024, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 May 2024, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CL
Carel L's updateReviewer Update
24 May 2024, 12:28Typical Automated response.
Have had so many of these. NO consultant will make contact!
Just waiting for my Consumer Commission ID to be registered to lodge my complain there. Hopefully THEY can get you to some action.
Have had so many of these. NO consultant will make contact!
Just waiting for my Consumer Commission ID to be registered to lodge my complain there. Hopefully THEY can get you to some action.
CL
Carel L's update24 May 2024, 12:28
Reviewer Update
Typical Automated response.
Have had so many of these. NO consultant will make contact!
Just waiting for my Consumer Commission ID to be registered to lodge my complain there. Hopefully THEY can get you to some action.
Have had so many of these. NO consultant will make contact!
Just waiting for my Consumer Commission ID to be registered to lodge my complain there. Hopefully THEY can get you to some action.
CL
Carel L's updateReviewer Update
24 May 2024, 15:24Sirion and the vodacom store refuse to exchange the equipment!!!!! Stating that it is past the 7 day return policy!!!!!
You are playing ping pong with me!
You are playing ping pong with me!
CL
Carel L's update24 May 2024, 15:24
Reviewer Update
Sirion and the vodacom store refuse to exchange the equipment!!!!! Stating that it is past the 7 day return policy!!!!!
You are playing ping pong with me!
You are playing ping pong with me!
CL
Carel L's updateReviewer Update
27 May 2024, 11:36Typical Vodacom.
They leave you in the middle without the matter been resolved, disappear, and regard the matter as settled.
Their own internal communications are misaligned and contradictory and leaving the consumer in the middle with no resolve.
They say I must go and exchange the product, the store say no!
see below:
They leave you in the middle without the matter been resolved, disappear, and regard the matter as settled.
Their own internal communications are misaligned and contradictory and leaving the consumer in the middle with no resolve.
They say I must go and exchange the product, the store say no!
see below:
"In order for the store to assist we will need to book in the device so that the device can be assessed by a technician.
We are more than willing to assist with booking the device for the assessment.
Please note that in order to book in the device we will need the box and everything which came inside the box
Should you feel that you would like to escalate the matter further you can kindly send an email to *** and this mail goes to all the senior management within the company
Thanking you in advance"
The store don't even believe their own head office tech dept.
There is no industry on this planet with a worst service record than Vodacom.
A month later.... no resolve...
Im gobsmacked by this low level of care from a company.
The store don't even believe their own head office tech dept.
There is no industry on this planet with a worst service record than Vodacom.
A month later.... no resolve...
Im gobsmacked by this low level of care from a company.
CL
Carel L's update27 May 2024, 11:36
Reviewer Update
Typical Vodacom.
They leave you in the middle without the matter been resolved, disappear, and regard the matter as settled.
Their own internal communications are misaligned and contradictory and leaving the consumer in the middle with no resolve.
They say I must go and exchange the product, the store say no!
see below:
They leave you in the middle without the matter been resolved, disappear, and regard the matter as settled.
Their own internal communications are misaligned and contradictory and leaving the consumer in the middle with no resolve.
They say I must go and exchange the product, the store say no!
see below:
"In order for the store to assist we will need to book in the device so that the device can be assessed by a technician.
We are more than willing to assist with booking the device for the assessment.
Please note that in order to book in the device we will need the box and everything which came inside the box
Should you feel that you would like to escalate the matter further you can kindly send an email to *** and this mail goes to all the senior management within the company
Thanking you in advance"
The store don't even believe their own head office tech dept.
There is no industry on this planet with a worst service record than Vodacom.
A month later.... no resolve...
Im gobsmacked by this low level of care from a company.
The store don't even believe their own head office tech dept.
There is no industry on this planet with a worst service record than Vodacom.
A month later.... no resolve...
Im gobsmacked by this low level of care from a company.