Vodacoms incompetence

Since Monday I have been trying to get my esim activated. Can you believe it that with all the people that were extremely helpful at Vodacom no one has managed to get the “technical” team to contact me. I wait and I wait as apparently this is a technical issue. What I don’t understand is I keep explaining if the activation information and QR is sent via email and not sms there is a chance I will receive the information I need. Amazingly no one can do this. Tomorrow is a public holiday so it is unlikely anyone will help. I was promised a manger or someone would phone me back today before close of business but that never happened. Now I keep waiting. Until next week???? I feel that Vodacom is pretty ***********. This is the first Esim they need to activate so how is it possible that no one can sort out this issue. Since Monday I have phoned Vodacom more than twice a day. The one message I received told me to Rica my Esim which is apparently a load of nonsense. Anything to make a customers life as difficult as possible!!!! Thanks Vodacom