DS
Daryl S

1 reviews | Active since Dec 2021

29 Dec 2021, 09:07

Vodacoms incompetence

Despite requests over many months and dealing with numerous people at Vodacom, their service franchises they do not email invoices as they used to. They now come up with fictitious invoices for services they do not provide and threaten with arrogance to cut us off. There is not one person that truly wants to sort this out. If they have a email issue then send our invoices with a courier ( We pay R4000pm). We have spent hours and wasted time trying to sort this and no longer.am prepared to fight this wall of incompetence!. I told Vodacom we are no longer prepared to waste further time and will terminate all our accounts and move to another service provider prepared to sort the issue.

0
Replies (2)
Vodacom
Vodacom's reply29 Dec 2021, 10:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
DS
Daryl S's update29 Dec 2021, 11:03
Reviewer Update
Please contact Jenny or myself ***