LS
Lindiwe S
1 reviews | Active since Jan 2023
04 Jan 2023, 01:03
Vodacom's incompetence.
I had an issue with upgrading my contract and so I emailed the Vodacom customer care line expressing my dissatisfaction with how I could not be assisted at the Vodacom shop in Kroonstad Plaza. It's been over a week with no follow up on my matter. Vodacom doesn't take it's clients seriously.
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Vodacom's replyOfficial
04 Jan 2023, 08:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jan 2023, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team