DB
Duplessis B

1 reviews | Active since Jun 2013

14 Apr 2023, 12:39

Vodacom's inability to provide signal in Secunda is causing massive business losses, and we now demand to be switched over to MTM at no costs

I have written the following review more than 2 weeks ago, and to date NOTHING was done to improve the situation!!!!!!!!!

Please contact me to arrange that all my Vodacom contracts are cancelled and switched over to MTM with immediate effect, as their signal in the area is perfect! We cannot continue on this trend, we are loosing business and we will not accept Vodacom's inability to rectify the matter any longer.

Me and my wife have been reporting the weak Vodacom signal at our residence at 23 Piketberg Street, Secunda to Vodacom continuously throughout the last 7 years. We stay in Secunda in a residential area, in the middle of a suburb.

We are the contract holders of 4 Vodacom contracts, including cellphones and Fibre Wi-Fi. Our Vodacom contract numbers are: - *** - *** - ***

We run a local business from the premises, and the signal is so so poor that we cannot hear when customers are phoning. This has a massive negative impact on our ability to perform business, and we are loosing business as a direct result of Vodacom's inability to provide quality cellphone coverage.

We need Vodacom to get the signal right once and for all, or alternatively refund us for the breach in contract by not being able to deliver the promised service!!!! Please contact me on *** and send a representative to come and see me to resolve the issue as a matter of urgency!!!

0
Replies (1)
Vodacom
Vodacom's reply14 Apr 2023, 14:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team