CR
Colin R

1 reviews | Active since Oct 2010

21 Jul 2023, 10:45

Vodacom's In-flexible bully/********* tactics

Vodacom have changed their "Free Vodamail service" to a paid one. The issue is not about the cost, the issue is how in-flexible they are. As ALL Vodacom subscribers know, if you wish to cancel any contract/service, you are mandated to give 30 days written notice for termination. However Vodacom give you 4 days to accept the new Vodamail monthly charge or have your email account "DELETED". You should give us 30 days notice as this would be fair. Most of our private affairs are registered to a particular email address but you ********* us knowing this fact.

Because you are so in-flexible, my choice is to terminate both my 15 year old contracts. Your R29 will cost you potentially R12k a year. I suppose you really are not customer focused any longer.

0
Replies (2)
Vodacom
Vodacom's reply21 Jul 2023, 12:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
CR
Colin R's update25 Jul 2023, 07:40
Reviewer Update
What phone call???