1 reviews | Active since Jun 2016

26 Nov 2018, 17:25

Vodacom's ******* subscription and theft of data!!

I could not understand why my airtime was depleted so quickly the past 3 months.For months now R5 have been deducted nearly daily from my airtime,and after numerous enquiries I finally was told I have a Game subscription on Vodalive. Something I am sure I never gave consent for. I dont play games on my phone. Since 20 September daily and sometimes hourly R5 has been deducted. I shudder to think the total amount that has been ******. Because this is what it is THEFT. I see also I'm not the only one who's been ********** like this. Why is there no repercussion after all these complaints against Vodacoms ******* subscription and theft of data? Where is Consumers protection? I see they respond to complaints and apologize. I also see people struggling to be refunded. Vodacom must be making millions this way. What about the people who never find out that they have been illigally subcribed to an unwanted service costing them hundreds maybe thousands of Rands over years?? I did not know! I had a problem with my email and wanted to change my password and happened to see that vodacom has a "my subscriptions" section which I clicked on and to my horror saw the daily theft of my airtime. I even went back on the day it started. Checked emails and sms's and NOWHERE found any permissions or confirmation of any subscription that I unknowingly consented to. I have phoned and cancelled it and was told they have lodged a request for refund. I'm holding my breath.

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Replies (2)
Vodacom
Vodacom's reply26 Nov 2018, 17:49
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply27 Nov 2018, 11:31
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team