PB
Paul B

1 reviews | Active since Feb 2011

01 Jul 2020, 11:33

Vodacom’s idea of justice.

So, Vodacom admitted more than once that they are not able to provide me with service at my home yet they think it’s fine to take my money every month BEFORE the agreed time. No problems with their accounts department obviously. Their solution is that I should buy a signal booster at R17 000 to compensate for their lack on top of my monthly payments to them. It’s not as if I stay in some far off rural area. South Coast is hardly that. According to them, they have finalized the issue and I should pay R17 000 and be happy. They don’t even apologize for their non existent service. Sounds like they think it normal to take money and not deliver service.

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2020, 14:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team